“One month was spent migrating databases from Clark to Michaels, so I think Michaels is making sure everything is stabilized right now before they develop a plan of attack on streamlining work orders or anything else.”ĭayra Conde, regional vice president for Michaels, said the company tried to quickly improve conditions, starting with onboarding a new project director. “It might be too early to say, but since Michaels has taken over, they have been responsive about the decision-making process like exception to policies and conflict resolution,” Hudson said. With the acquisition, Michaels owns and manages all 15 Villages at Belvoir, which Hudson says has streamlined many processes. For example, she said, residents can request the full seven-year history of their home and use the dispute resolution process, and all leases will be under an approved universal lease. “Now that Michaels has taken ownership of the Villages at Belvoir as its new Army partner, they have implemented all 18 of the Tenant Bill of Rights,” Hudson said. Hudson said that some key changes were implemented right away. “We are honored to serve those who serve our country and their families, and we are grateful to the military’s leadership and our financial partners, whose support made this opportunity possible.” “We are honored that the Department of Defense has entrusted us with this opportunity to house heroes and lift the lives of their families,” John O’Donnell, Michaels’ CEO, said in a company announcement. The purchase of housing on seven additional bases – 15,000 homes for Army, Navy and Air Force families – is the largest single purchase in Michaels’ history. The Michaels Organization acquired the 2,100 Fort Belvoir homes formerly owned by Clark Realty Capital in late August, according to Jennifer Hudson, Fort Belvoir’s acting chief of housing. Fort Belvoir privatized housing, such as that in this 2019 file photo, has been acquired by The Michaels Organization, which is working to streamline maintenance processes and customer service.
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